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SpireTech Webmail gets a new look!

Many of our @spiretech.com email customers have been using our SquirrelMail webmail interface for years. However, as time has gone by, SquirrelMail has received very few updates to remain current with the latest security standards. Therefore, we are making the transition to a new webmail interface called Roundcube.

At present, both interfaces are available, but we will be retiring the SquirrelMail interface at the end of March 2019. We recommend that you visit the new Roundcube interface by visiting https://mail.spiretech.com.

Please note that while all mail will be visible, address book entries from SquirrelMail will not carry over automatically to Roundcube. This can be solved by exporting contacts out of SquirrelMail and into Roundcube by doing the following:

1: In SquirrelMail, click the “Addresses” Link:

2: Scroll all the way to the bottom of your Address […]

By |2019-02-28T23:26:03+00:00February 9th, 2019|Uncategorized|Comments Off on SpireTech Webmail gets a new look!

Windows 7 End of Support Is Approaching

Windows 7 is reaching the end of its life and support on January 14, 2020. It’s now time to plan your upgrade to Windows 10.

What’s happening to Windows 7?

Windows 7 (as well as Windows Server 2008 and Windows Server 2008 R2) will no longer be supported by Microsoft after January 14, 2020. This means there will be no more software updates or security patches. Continuing to use the operating system could make you out of compliance with industry standards. Microsoft customer service will also no longer be available for Windows 7.

Unsupported operating systems are often targeted by cyber attackers specifically because they no longer receive software updates or patches to fix flaws and vulnerabilities. By continuing to use Windows 7 past its end of support, your PC will become more vulnerable to security risks and […]

By |2019-02-28T23:27:12+00:00February 6th, 2019|Uncategorized|Comments Off on Windows 7 End of Support Is Approaching

Connecting and Presenting in Microsoft Teams

If you regularly use Skype for Business in your organization, you may now know that Microsoft has begun replacing Skype with Teams. Microsoft Teams is a new platform that acts as a hub within Office 365 and brings together chat, meetings, notes, and integrations with other Office 365 applications like SharePoint.

Depending on how your organization is handling this transition, you may already be using Microsoft Teams and be rerouted to it for your chats, meetings, and presentations. The Teams UI is certainly different from Skype! Here are some quick tips on starting a chat, voice call, or video call with another person, and presenting your desktop to others when in a meeting or call.

Start a chat with a user in Teams

  1. Go to the search bar at the top of the Teams application.
  2. Begin typing the name of […]
By |2019-02-13T23:40:59+00:00February 6th, 2019|Uncategorized|Comments Off on Connecting and Presenting in Microsoft Teams

5 reasons why general software updates and patches are important

used with permission from Norton by Symantec, by Steve Symanovich

You’re probably no stranger to those little pop-up windows. They tell you software updates are available for your computer, laptop, tablet, or mobile device.

You might be tempted to click on that “Remind me later” button. Don’t do it. Or, at least don’t put off updating your software for long.

Software updates are important to your digital safety and cyber security. The sooner you update, the sooner you’ll feel confident your device is more secure — until the next update reminder.

Why are software updates so important? There are a lot of reasons. Here are 5 that show why it’s important to update software regularly.

1. Software updates do a lot of things

Software updates offer plenty of benefits. It’s all about […]

By |2019-02-13T23:41:22+00:00February 6th, 2019|Uncategorized|Comments Off on 5 reasons why general software updates and patches are important

Netflix phishing scam: Don’t take the bait

used with permission from FTC.gov., by Colleen Tressler

Phishing is when someone uses fake emails or texts to get you to share valuable personal information – like account numbers, Social Security numbers, or your login IDs and passwords. Scammers use your information to steal your money, your identity, or both. They also use phishing emails to get access to your computer or network. If you click on a link, they can install ransomware or other programs that can lock you out of your data.

Scammers often use familiar company names or pretend to be someone you know. Here’s a real world example featuring Netflix. Police in Ohio shared a screenshot of a phishing email designed to steal personal information. The email claims the user’s account is on hold because Netflix is “having some trouble with your current billing information” and invites the user […]

By |2019-02-13T23:41:33+00:00February 6th, 2019|Uncategorized|Comments Off on Netflix phishing scam: Don’t take the bait

Check email header information for signs of spoofing

Think about this scenario: A friend tells you that they received a message from your email address that wasn’t really sent from you. They think you’ve been hacked and your account is sending malicious emails to friends. How do you know if your email address account has been compromised, or if this malicious attempt is just spoofing your email address?

Email “spoofing” means that an attacker is impersonating you by pretending to send an email from your account. The recipient of the email will see your email… but if you dig deeper into the email message’s contents, you can often see whether the email was truly sent from your account or only made to appear so.

This type of impersonation is possible because email messages can show a difference between “display” information and the actual information embedded in what’s called the “email header”. Spoofing […]

By |2019-01-18T21:48:51+00:00January 17th, 2019|Uncategorized|Comments Off on Check email header information for signs of spoofing

Improving business efficiency with AI

used with permission from Microsoft Industry Blogs

Small businesses can use AI to improve their bottom line

Chatbots cut business costs by $20 million last year. By 2022, that savings is expected to jump to $8 billion.[1] That’s an increase of about 75% in five years. Artificial intelligence (AI) allows customers to ask questions, compare products and pricing, and make purchases, without speaking to a sales representative. In fact, Gartner predicts that by 2020, customers will manage 85% of their enterprise relationships without interacting with a human. Not only does this empower consumers, but it saves your business time and money with fewer personnel on the payroll.

Artificial Intelligence (AI)

To understand what AI means today, it helps to go back in time. In the mid-19th century, when a person carried out a task that required thinking, […]

By |2019-01-18T21:48:47+00:00January 17th, 2019|Uncategorized|Comments Off on Improving business efficiency with AI

Windows 10 Tip: Schedule items by dragging a task to your calendar

used with permission from Microsoft, by Athima Chansanchai

If you need to allot time to take care of the items on your to-do list, wouldn’t it be great if you could drag and drop those tasks right into your calendar? Now, you can.

The new Tasks experience in Outlook.com helps you manage tasks without breaking your flow or leaving your inbox. Powered by To-Do, you can now create tasks by dragging and dropping an email to your task list. Or, easily schedule items by dragging a task to your calendar. Your tasks then travel with you on the To-Do app.

Check it out in action:

By |2019-01-18T21:48:45+00:00January 17th, 2019|Uncategorized|Comments Off on Windows 10 Tip: Schedule items by dragging a task to your calendar

Essential Steps to Handle Negative Reviews

used with permission from SBA.gov., by Anita Campbell

Bad online reviews can cause potential customers to shop elsewhere, negatively impacting your business’ bottom line. If your business has received a bad online review, here are steps you can take to handle it and minimize the damage.

Respond to Customer Reviews

Ignoring a bad review won’t make it go away. On the other hand, responding to customer reviews can result in better ratings and improve your business’ online reputation.

The Harvard Business Review analyzed tens of thousands of hotel reviews and responses from TripAdvisor. The study found that around a third of reviews on TripAdvisor receive a response and almost a half of hotels respond to reviews. According to the study, hotels that respond to customer reviews receive 12 percent more reviews and their ratings increase by an average of 0.12 stars.

Yelp for Business Owners points out that responding to reviews is a great way […]

By |2018-12-07T15:44:31+00:00December 6th, 2018|Newsletter|Comments Off on Essential Steps to Handle Negative Reviews

Cybersecurity for small business: Ransomware

used with permission from FTC.gov., by Andrew Smith, Director, FTC Bureau of Consumer Protection

Mention the word “ransomware” at a meeting of small business owners and you’ll feel the temperature in the room drop by 20 degrees. A ransomware attack is a chilling prospect that could freeze you out of the files you need to run your business. When FTC staff met with business owners across the country, you cited ransomware as a particular concern. New resources from the FTC can help protect your company from this threat.

Ransomware: How It Happens

What is a ransomware attack? It can start innocently enough. An employee clicks on a link, downloads an email attachment, or visits a website where malicious code is lurking in the background. With just one keystroke, they inadvertently install software that locks you out of your own files. The cyber crook then demands a ransom, often in the form of cryptocurrency. But even […]

By |2018-12-07T15:44:30+00:00December 6th, 2018|Newsletter|Comments Off on Cybersecurity for small business: Ransomware